Terms and conditions

Welcome to the PT Novo Design Indonesia terms and conditions of sale (“Terms”) which apply to your purchase of goods whether on our website, by email or by telephone.

By placing an order to purchase goods you agree to be bound by these Terms all of which will form the basis of a legally binding contract between us and you if we accept your order. If you do not agree to be bound by these Terms you should not place your order.

These Terms are available in English language. If you do not agree or do not fully understand these Terms, then you should not place an order. (KETENTUAN INI TERSEDIA DALAM BAHASA INGGRIS. JIKA ANDA TIDAK SEPENUHNYA MEMAHAMI KETENTUAN INI, MAKA ANDA TIDAK BOLEH MELAKUKAN PEMESANAN).


We reserve the right to change, amend and/or update these Terms (including product information) at any time and any changes will be effective for orders placed after the change is published on the novo-design.co.id website. Therefore you should refer to the Terms available on our website or request a copy from our customers services team every time you place a new order.


Table of Contents.
1. Scope of Application

2. Ordering

3. Check out and payment

4. Goods Information

5. Pricing and Payment Conditions

6. Data protection and Privacy

7. Shipment and Delivery Conditions

8. Storage

9. Cancellations, Refunds and returns

10. Reservation of Proprietary Rights

11. Warranty

12. Liability

13. Copyright Statement

14. Notices

15. Applicable Law

16. Contact us


1. Scope of Appication

1.1  These Terms of the company PT Novo Design Indonesia (hereinafter referred to as "Seller"  ''We'' ''Novo Design'') shall apply to all contracts concluded between a consumer or an entrepreneur (hereinafter referred to as "Client"  ''You'')  and the Seller relating to all goods and/or services presented in the online shop of the Seller. The inclusion of the Client's  own conditions is herewith objected to, unless other terms have been stipulated.


1.2  A consumer pursuant to these Terms is every natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. An entrepreneur pursuant to these Terms is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.


1.3  Definitions :

Order means : the request for Goods to be made or supplied.

Payment means : the receipt of cleared funds into the Seller account.

Working days means : Monday – Friday 9am – 5pm.

Delivery partner means : any Seller nominated courier or contractor.

Goods means : the goods confirmed in the Order to be supplied to the Client by the Seller.


2. Ordering


2.1  Shopping online at our website is a fast and secure process. When you have found a Goods that you wish to buy, simply select an option/finish, if applicable, check the quantity is correct and click on the ‘Add to basket’ button to add the Goods to your basket (you will not have committed to buy at this stage).

You will have the opportunity to verify the Goods in your basket at any by clicking the ‘Basket’ icon.

You won’t have to buy the Goods in your basket and you can still amend your order at any point up until the “Confirm Payment” page. Should you wish to amend your selection, simply click on the ‘Basket’ icon and select ‘Edit Basket Contents’ where you will have the opportunity to remove or amend the quantity of the Goods selected.


2.2  Alternatively, you may also ask to the Seller an offer by e-mail or postal service. The Seller will send you an offer and an order form by e-amil. You will place your order when you have completed the order form and send it to the Seller, by e-mail or postal service.


2.3  To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately by e-mail. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify us immediately of any breach of security or unauthorized use of your account.


2.4  Order processing and contacting usually takes place via e-mail and automated order processing. It is your responsibility to ensure that the e-mail address he provides for the order processing is accurate so that e-mails sent by the Seller can be received at this address. Particularly, it is your responsibility, if SPAM filters are used, to ensure that all e-mails sent by the Seller or by third parties commissioned by the Seller with the order processing can be delivered.


3. Checkout and payment

3.1  To complete your purchases via our website:

If you are happy with the Goods that you have selected, please proceed by clicking on the “Go to Checkout” icon. Here you can check out as a guest or sign-up to create an account. When you click on the “Go to Checkout” icon you will need to enter your delivery address, billing address and contact details.

The ‘Confirm Your Order’ page will clearly show the total price of your Order including VAT and delivery. If you are satisfied that your Order is correct please confirm that you have read and understood our Terms and click the “Pay with Credit/Debit Card” button or “Bank Transfer”. By confirming acceptance of our Terms and proceeding to click the “Pay with Credit/Debit Card” or “Bank Transfer” button you are authorising us to take payment of the full amount shown including any additional charges and delivery charges as detailed.At this point you will be accepting our Terms.


3.2  To complete your purchases via email, please email us at [email protected] clearly identifying the Goods that you wish to order and a member of our sales team will contact you within 2 working days to confirm your Order.


3.3  We will take Payment from you at the time you place your Order; however, taking Payment does not mean we have accepted your Order. In the event that we do not accept your Order a full refund will be given as soon as reasonably possible (and in any event within 14 days of us informing you that your Order has not been accepted).


3.4  Order Acceptance:

Your Order constitutes an offer by you to purchase the Goods from us in accordance with these Terms. You are responsible for ensuring that the contents of your Order are complete and accurate. Your Order shall only be deemed to be accepted by us when we have provided you with a written acceptance of your Order by email (unless you request an alternate form of written confirmation) at which point the contract between us shall come into existence. We may refuse to process and therefore accept a transaction for any reason or refuse to service anyone at our sole discretion.

The sale contract is therefore concluded in Bali (Indonesia).


4. Goods information


4.1  We make every effort to ensure colours appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers and devices, we cannot guarantee exact colour depiction. Please be aware that the actual colour you see on the screen may differ to those of your ordered Goods. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur. Packaging may vary from that shown.


4.2  For all Goods made from natural materials, such as leather or wood, it is not possible to guarantee the Goods supplied will have the same colour, shade and pattern or finish as shown on the website, due to the inherent nature of such materials. Also, we cannot guarantee to match Goods exactly which have been ordered at different times.


4.3  For glass items, any imperfection is to be considered as a distinguishing feature of craftsman work, which makes each piece unique. Glass undergoes a thermal treatment that may cause some very slight imperfections.


4.4  For some plastic items bubbles and moulding marks are part of the production process and are not to be deemed defective in any way.


5. Pricing and Payment conditions


5.1  All prices are quoted in Indonesian Rupiahs (''IDR'') and are inclusive of VAT but exclude delivery charges.


5.2  Whilst we try to ensure that prices shown at the time you place your Order are accurate, we reserve the right to make price adjustments if it is discovered that the price is incorrect or a particular item is no longer available at the price shown on your Order.


5.3  If the price for Goods you have placed an Order for is found to be incorrect we will contact you to inform you of the error at which point you will be offered the option of reconfirming your Order at the correct price or cancelling your Order for any incorrectly priced Goods with a full refund for those Goods.

5.4  Payment can be made using one of the methods mentioned in the Seller's online shop. The Client confirms that he is the owner of the credit/debit card/bank account, or has been specifically authorised by the owner of the credit/debit card/bank account to use it.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment.  To help ensure that your shopping experience is safe, simple, and secure, the Seller uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

5.5  Payment shall be due immediately upon conclusion of the contract.

5.6  Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.


6. Data protection and privacy

6.1  We are committed to protecting your privacy. The information we collect about you in order to process your Order will only be used lawfully. We will not wilfully disclose any confidential information without your prior permission and your details will not be passed onto a third party for their use in promotional purposes.


6.2  We will not share any of your information with parties outside our organisation except to the extent required by law, police, court order or as requested by other government or law enforcement authority.            

6.3  Your personal details may only be disclosed to other reputable third parties only for the purpose of processing your Order. We require all such third parties to treat your personal information as fully confidential and to fully comply with all applicable legislation.


7. Shipment and Delivery Conditions


7.1  In most cases the email confirming your Order will state your chosen method of delivery and the estimated delivery time for the Goods ordered.


7.2  Goods are generally delivered to the delivery address indicated by the Client, unless agreed otherwise.

If the destination is an apartment, flat or complex, the Goods will be delivered inside the entrance to the building where possible. Standard delivery does not include assembly or unpacking. Occasionally the delivery company may require assistance unloading larger items.

7.3  The risk of accidental destruction and accidental deterioration of the sold goods shall in principle be transferred to the Client upon delivery of the goods to the Client or to an authorized recipient. Should the Client act as an entrepreneur, the risk of accidental destruction and accidental deterioration in the event of a sale by dispatch shall be transferred upon delivery of the goods to a qualified transport person at the Seller's place of business.


7.4  Delivery Address:

You should be careful to check access to your property, as delivery is on the basis that you have checked the dimensions of each of the Goods ordered and you confirm that the Goods to be delivered will fit through all doorways, stairwells within the area of intended use.

If you need to amend the delivery address or time for delivery, please contact us as soon as possible as any changes made after the goods have been dispatched may be subject to an additional delivery charge up to the full amount originally paid for delivery.


7.5  Failure to deliver:

We will not accept responsibility for Goods that are undeliverable due to insufficient access or for any reason that is not within our reasonable control (including your absence at the arranged time for delivery as notified by us or our delivery partner).

Should the assigned transport company return the goods to the Seller, because delivery to the Client was not possible, the Client bears the costs for the unsuccessful dispatch.


8. Storage

8.1  Free storage is available for a period of four weeks from the date of delivery into our warehouse. If your Order is for multiple Goods, the four weeks free storage will not commence until we have received all Goods ordered.


8.2  If storage is required for longer than the free four week period calculated in accordance with clause 8.1, a storage fee of 2% of the total Order price will be payable per week. Please note each part week will be calculated as a full week.


9. Cancellations, Refunds and Returns


9.1  Amending your Order

If you would like to add Goods to an Order you have already placed, please place a new Order for these items.

If you need to change details of your delivery address or amend a delivery time, please contact our customer services team by emailing [email protected]


9.2  Goods made to order

All Goods that are ‘made to order’ are clearly labelled as such on our website.

Goods that are clearly labelled ‘made to order’ are excluded from our standard cancellation policy and therefore we will not ordinarily be able to change such orders, make a refund or exchange any ‘made to order’ item and therefore you should only place your Order if you are sure that the item and finish is right for your needs. This does not affect your statutory rights.

Goods that are ‘made to order’ that are found to be damaged upon receipt or faulty should be returned via our standard damaged goods returns policy in accordance with clause 9.6


9.3  Right to cancel, standard items

A Consumer has the right to cancel his Order within 7 days without giving any reason.

The cancellation period will expire after 7 days from :

- in the case of an Order for single Goods on the day which you or a third party other than our standard carrier and as indicated by you acquires physical possession of the Goods; or

- in the case of a contract relating to multiple Goods ordered in one Order and delivered separately, the day on which you acquire or a third party other than our standard carrier as indicated by you acquires physical possession of the last Goods to be delivered.

To exercise your right to cancel, you must inform us of your decision to cancel your oder by a clear statement, by email at  [email protected] You may ask us and use our model cancellation form, but it is not obligatory. 

To meet the cancellation deadline, it is sufficient for you to send your communication, confirming your exercise of the right to cancel before the cancellation period has expired.

Discounted products coming from our showroom or from returns are excluded from our standard cancellation policy. These goods are clearly labelled as such on our website.


9.4  Effects of cancellation

             9.4.1 If you cancel your Order, we will reimburse the Payment received from you, including the cost of delivery (except for any supplementary costs if you chose a type of delivery other than our standard delivery offered). We may make a deduction from the reimbursement paid to you for loss in the value of any Goods supplied, if the loss is as a result of unnecessary handling by you.

             9.4.2 We will make the reimbursement without undue delay, and not later than:

- 14 days after the date we receive back from you any Goods supplied; or

- 14 days after the day you provide evidence that you have returned the Goods; or

- If there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel your Order.

            9.4.3  We will make the reimbursement using the same means of payment you used for the initial transaction.


9.5 Returns procedure for items that are non-damaged/faulty

             9.5.1 Following receipt of your written notice confirming your right to cancel, the Seller will communicate to you the address of our warehouse, where goods must be returned. Goods must be returned unused, and in a fully resalable condition in their original packaging without undue delay and in all circumstances no later than 14 days after the day you have informed us of your decision to cancel. The deadline is met if you send back the goods before the period of 14 days has expired. Please also provide your Order reference when returning Goods.

             9.5.2 Where Goods are large or fragile (as determined by the Seller) we reserve the right to nominate a specialist furniture handler for return transit.

             9.5.3 If the Goods being returned are damaged in transit due to careless packaging by you, we reserve the right to deduct an amount for lost value from the amount refunded up to the full value of the Order.

             9.5.4 In all cases the Goods must be adequately packed and in the original packaging to prevent damage. You must write the original Order number clearly on the packaging.

9.6  Returns procedure for goods that are faulty / damaged or incorrectly supplied

             9.6.1 If the Goods supplied are damaged / faulty or not as ordered please contact our customer services team for further advice.

             9.6.2 If you are returning your Goods because they are damaged / faulty, no collection fee will be charged.


9.7  Cancellation by us

We reserve the right to cancel the Order between us if:

- We have insufficient stock to deliver the Goods in your Order; or

- We do not deliver to your area; or

- The manufacturer has discontinued the Goods ordered ; or

- We are unable to obtain an authorization of payment.

9.8  Force Majeure

We reserve the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside the control of PT Novo Design Indonesia and we shall not be held liable for any breach of contract resulting from such an event.


10.  Reservation of Proprietary Rights


10.1  In case the Client is a consumer, the Seller retains title of ownership to the delivered goods until the purchase price owed has been paid in full. In case the Client is an entrepreneur, the Seller reserves title to the goods delivered until the fulfillment of all claims arising out of the current business relationship.

10.2  In case the Client is an entrepreneur, he is entitled to resell the reserved goods in the course of regular business operations. All claims resulting from such course of business against a third party shall herewith be assigned in advance to the Seller in the amount of the respective invoice value (including VAT). This assignment of claims shall be valid regardless whether the reserved goods are processed prior to or following resale or not.

The Client remains entitled to collect the claims even after assignment irrespective of the Seller's authority to also collect the claims. However, the Seller shall refrain from collecting the claims as long as the Client meets his payment obligations, is not in default and no application has been lodged to open insolvency proceedings.


11.  Warranty

Should the object of purchase be deficient, the following shall apply for a product which was not used, in accordance with its usual application, for building construction and which was the cause of the building's defectiveness:            


11.1  Vis-à-vis entrepreneurs
- a marginal defect shall generally not constitute claims for defects.
- the Seller may choose the type of subsequent performance.
- for new goods, the limitation period for defects shall be one year from transfer of risk.
- for used goods, rights and claims for defects are generally excluded.
- the limitation period shall not recommence, if a replacement delivery is carried out within the scope of liability for defects.


11.2  For consumers the limitation period for claims for defects shall be
- for new goods, two years from delivery of goods to the Customer
- for used goods, one year from delivery of goods to the Customer.


11.3  For entrepreneurs and consumers, the warranty is limited to Goods located in Indonesia.


12. Liability

12.1  The Seller accepts liability for death and personal injury arising from his negligence or that of his employees and agents. The Seller does not seek to exclude his liability for fraudulent misrepresentation by him or his employees or agents.

Nothing in this Agreement is intended to affect the Client's rights under the law.

If the Seller fails to comply with the Terms, the Seller is responsible for loss or damage the Client suffers as a foreseeable result of us breaching the Terms and Conditions. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract is made, both the Client and the Seller knew it might happen, for example, if the Seller discussed it with us during the sales process. The Seller will only be liable for loss or damage up to 150% of the total value of goods purchased.

The Seller is not responsible for losses not caused by his breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by the Client and the Seller (for example, loss of profits or loss of opportunity).

The Seller is also not responsible for failure to meet any of his obligations under the Terms where such failure is due to events beyond our reasonable control.

12.2  At the Seller request, the Client agrees to compensate fully, defend, and hold the Seller harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms by the Client, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.


12.3  The Client acknowledges and agrees that no joint venture, partnership, employment, or agency relationship exists between him and the Seller as a result of the Terms or his use of this Site. The Client agrees that he may not and will not hold himself out as a representative, agent, or employee of the Seller, and the Seller shall not be liable for any representation, act, or omission on his part.


13.  Copyright Statement

13.1 This website is owned and operated by PT Novo Design Indonesia. All content including pictures, designs, logos, photographs, written and other materials on our website are copyrighted. All worldwide rights are reserved. Any reproduction in whole or in part of our website is strictly prohibited without prior written permission of PT Novo Design Indonesia.

13.2 Our brand is a registered trademark.

13.3 Please be aware that each of the various trademarks, product names etc. represented on our website is the property of their individual owner-companies.


14. Notices

Unless otherwise expressly stated in these Terms, all notices from you to us must be in writing and sent to our contact address at:

PT Novo Design Indonesia

Benoa Square 2nd Floor
Jl Bypass Ngurah Rai n°21
Kedongan, Kuta
Bali 80361

All notices from us to you will be displayed on our website from time to time and available from our customer services team. We will always endeavour to keep you informed of any notices that affect your Order.


15. Applicable Law

15.1  These Terms are governed by Indonesian law; you agree to submit to the non-exclusive jurisdiction of the Indonesian courts in relation to any disputes arising under or in connection with these Terms or the contract between us. 

15.2 If the Client is a businessman, a legal entity of public law or a separate estate under public law with its seat in the territory of the Republic of Indonesia, the Seller's place of business shall be the solely place of jurisdiction for all legal disputes arising from this contract. If the Client is domiciled outside the territory of the Republic of Indonesia, the Seller's place of business shall be the solely place of jurisdiction for all legal disputes arising from this contract provided that the contract or claims from the contract can be assigned to the Client's professional or commercial activities. In any event however, regarding the aforementioned cases the Seller is entitled to call the court responsible for the seat of the Client.


15.3 These Terms are available in english language. If an Indonesian court request to have these terms in indonesian language, then the Seller or The Consumer can ask to an authorized translator to translate these Terms in indonesian language.  In case of translation disputes, the Seller and the Consumer accept to resolve them in consultation with the spirit of Pancasila Industrial Relations. 

15.4  If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Terms will not be affected.

15.5 In the event of a problem or difference of opinion regarding the implementation of this Agreement, the Seller and the Consumer shall settle first the matter under advisement. If no agreement is reached during the deliberation, the Seller and the Consumer agree to settle the dispute through the Bandung District Court, Bali.


16. Contact us

16.1 Customer Services:

e-mail : [email protected]

 postal address :

PT Novo Design Indonesia

Benoa Square 2nd Floor
Jl Bypass Ngurah Rai n°21
Kedongan, Kuta
Bali 80361


16.2 Complaints and Compliments

We hope that you are pleased with any Goods or service you receive from us but if there is something you are unhappy with, we welcome your feedback and would like the opportunity to put matters right.

Please contact our Customer Services so we can agree a course of action.